#15145
Inductive User Interfaces: A New Opportunity for Writers 
Discusses inductive user interfaces, which use single screens to guide users through each task in a software program.
Carlson, Janice L. Intercom (2002). Design>User Centered Design>User Interface
#19650
Why Technical Writers Should Love Microsoft's Inductive User Interface 
In early 2001, Microsoft issued a technical article describing their Inductive User Interface guidelines. The guidelines should be of keen interest to all technical writers involved with documenting software applications. After a summary of the guidelines, I'll explain why.
Carlson, Janice L. Carlson Online Design (2001). Design>User Interface>Software>Technical Writing
#14417
Word-to-RoboHelp Conversion Tips and Tricks
Whether you’re converting an existing Microsoft Word document to a WinHelp format using RoboHelp, or to an HTML-based Help format using RoboHelp HTML, RoboHelp Office 9 lets you add a Word document to your Help project with a single mouse click. But don’t do it, at least not until you’ve reviewed, tweaked, and massaged the document to make the most of the new medium for your documentation and to avoid problems that commonly surface following conversion Here are some tips for an (almost) error-free conversion.
Carlson, Janice L. WilliamRice.com (2001). (Chinese) Design>Documentation>Software>Adobe RoboHelp
