http://tc.eserver.org/authors/Carey,_Jennifer_and_Gloria_A._Reece A bibliography of works by Carey, Jennifer and Gloria A. Reece in the field of technical communication. en-us Copyright (c) 2005-08 by the EServer. All rights reserved. tclib-editorial@eserver.org (TC Library Editorial Board) webmaster@eserver.org (Geoffrey Sauer) http://tc.eserver.org/images/newlogo.gif http://tc.eserver.org/dir/Carey,_Jennifer_and_Gloria_A._Reece http://tc.eserver.org/23622.html http://tc.eserver.org/23622.html This paper identifies challenges for obtaining managerial buy-in for a user-centered design process using performance tasks. Initially, it presents lessons learned from a case study. Next, it provides strategies (leadership, persuasion, organizational conflict, active listening, and teamwork) for obtaining buy-in from work team and their constituencies. Last, it concludes with recommendations for obtaining buy-in from managers.