Creating ERP Documentation for End Users   

How do you create ERP documentation for your end users? One key is to map the five phases of the ERP documentation creation process to the phases of an ERP system implementation. Phase 1 is primarily for analysis, phase 2 is for the design process, and phase 3 consists of the actual building of the documentation. During phase 4, you should finalize all building and testing of the system. During phase 5, you should research end user trouble spots and continually improve the documentation in those areas.

Canobbio, Donna K., Jennifer A. Durbin and Lori K. Spahr. STC Proceedings (2000). Presentations>Documentation