Mastering the Mayhem: How to Manage a Hypertext Help Project  

Two main forces affect a Help project: absurd deadlines and a complex web of hypertext files. Those responsible for managing such projects often ask: How do I gain control of all these forces? When do I need to start the project? How do I gauge its progress? Our demonstration will show how to successfully manage a Help project. We will illustrate how WordPerfect Domestic Documentation Services solves management problems using a timeline, checklist, and tracking database.

Calhoun, Deirdre and Wendy Fritzke. STC Proceedings (1994). Articles>Documentation>Online>Help

Reconstructing the Dialogs: Effective Methods for Structuring a Context-Sensitive Help System  

When assigned to create a context-sensitive hypertext Help system, writers and editors often find themselves asking, 'Where do I start? What is context-sensitivity and how in-depth should it be? How do I organize Help topics for the interface?' We will demonstrate how to structure a Help system based on context-sensitivity, the interface, and useful access tools. We will show how WordPerfect Domestic Documentation Services uses interface information to create a topics database and a corresponding text file.

Calhoun, Deirdre and Wendy Fritzke. STC Proceedings (1994). Articles>Documentation>Online>Help