http://tc.eserver.org/authors/Caldanaro,_Regina_M.,_Barbara_Isa,_and_Lawrence_D._Kunz A bibliography of works by Caldanaro, Regina M., Barbara Isa, and Lawrence D. Kunz in the field of technical communication. en-us Copyright (c) 2005-08 by the EServer. All rights reserved. tclib-editorial@eserver.org (TC Library Editorial Board) webmaster@eserver.org (Geoffrey Sauer) http://tc.eserver.org/images/newlogo.gif http://tc.eserver.org/dir/Caldanaro,_Regina_M.,_Barbara_Isa,_and_Lawrence_D._Kunz http://tc.eserver.org/24764.html http://tc.eserver.org/24764.html Using benchmarking, a company compares its processes with another best-practice company to improve the way it does business. The panelists, who have participated in several benchmarking projects, explain the benchmarking process and offer practical, real-world advice on how to do successful benchmarking.