A directory of resources inthe field of technical communication.Caldanaro, Regina M., Barbara Isa, and Lawrence D. Kunz
   
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Benchmarking: A Practical Guide   (PDF)

Using benchmarking, a company compares its processes with another best-practice company to improve the way it does business. The panelists, who have participated in several benchmarking projects, explain the benchmarking process and offer practical, real-world advice on how to do successful benchmarking.

Caldanaro, Regina M., Barbara Isa, and Lawrence D. Kunz. STC Proceedings (1994). Careers>Management>Project Management

 

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