Insert Clever Title Here: Creating and Using Multi-Purpose Information Blocks for Documentation and Training  

Our technical writers and course developers share several objectives. We must provide task oriented information to our customers, we create information for a variety of products, and we follow a similar information development cycle. We also spend a great deal of time re-creating the same information over and over. To make our efforts more efficient, and to creole better information for our customers, we’ve changed the way we think of information, how we initially create the information, and how we store and retrieve the information. This paper describes the methods we chose to accomplish these goals, the tools we use, and our successes, failures and frustrations.

Brockett, Susan H., James Cox, Lelanie S. Hellmer and Susan Katz. STC Proceedings (1995). Articles>Documentation>Education