Information Engineering for the 21st Century  

Bowie urges technical communicators to spend less time creating documentation and more time designing products that people can use intuitively.

Bowie, John S. Intercom (2003). Articles>Information Design>User Centered Design>Usability

Information Engineering: A New Approach to Technical Communication  

Information Engineering (IE) is a revolutionary new methodology for designing and delivering information to users of technical products. To provide services that truly add value to their organizations and to their users, technical communicators must transcend the mundane tasks of creating manuals, online help systems, and training. Information Engineering replaces these activities with more proactive methods that measure, minimize, and optimize the delivery of information.

Bowie, John S. STC Proceedings (1996). Articles>Information Design

Information Engineering: Taking Technical Communication to the Next Level  

The technical communication community can no longer be satisfied to produce documentation that scores high in quality but low in effectiveness. We must use whatever means necessary to ensure our users reach their goals with as few obstacles and distractions as possible. This will require us to change the very nature of our work, from simply documenting complexity to designing collaborative systems. Our ultimate goal is not to write a better manual or online help system or web page, but to ensure that human beings and products can work together effectively to achieve common objectives.

Bowie, John S. STC Region 7 Proceedings (2003). Articles>Documentation>Usability