Content Management and Information Architecture

Content management is information architecture writ large.

Boiko, Bob. ASIST (2001). Presentations>Content Management>Information Design

Content Management is the Infrastructure of eBusiness

The basic nature of commerce has not changed but our ability to communicate quickly, widely, and deeply has. This document explores the changes and challenges that these new abilities bring to the conduct of business for all organizations. eBusiness, I contend, is the process of delivering any part of your business to any audience wherever they are.

Boiko, Bob. ASIST (2001). Articles>Content Management>Management

Developing a Content Management Team for Your Intranet    

What is the overall process? Who are the players? What are their best uses?

Boiko, Bob. SLA (2002). Presentations>Content Management>Collaboration

Understanding Content Management

If you have previously heard about content management (CM) it is most likely because you are connected to a large Web development project. Today that is where most of the interest and activity are. When the Web moved past small informally designed sites and into large, rapidly changing sites, the need for strong management tools became pressing. Product companies moved in to address this need and called their offerings content management systems (CMS). If your only problem is to create and maintain a large website, you have reason enough to desire the strict structure and formal procedures of a CMS. Such a system helps you get and stay organized so that your site can grow and change quickly while maintaining high quality. The Web, however, is simply one of many outlets for information that organizations need to manage. And when the amount of information sharing between these outlets grows, the desire for an organized approach becomes an absolute need.

Boiko, Bob. ASIST (2001). Articles>Content Management

What to Know About Your Audiences

If you provide your audience value in your publications equal to the effort or expense they put out, they will continue to come back. You will have created a stable system that continues to draw the audience and provide your organization with the value it deserves in return for its efforts.

Boiko, Bob. Content Management Professionals (2006). Articles>User Centered Design>Audience Analysis

What's to Become of the Tech Pubs Department? Technical Communication and Content Management  

As technical publications groups are finding themselves thrust upon the main stage of the global economy, they face new demands such as reconstituting themselves internally and resituating themselves in their wider organizations. Read on for ideas about how to incorporate content management (CM) into the process.

Boiko, Bob. Intercom (2007). Careers>TC>Management>Content Management