http://tc.eserver.org/authors/Bloch,_Peggy,_Phyllis_Levy,_Kimberly_A._Parris_and_Gayle_Picken A bibliography of works by Bloch, Peggy, Phyllis Levy, Kimberly A. Parris and Gayle Picken in the field of technical communication. en-us Copyright (c) 2005-08 by the EServer. All rights reserved. tclib-editorial@eserver.org (TC Library Editorial Board) webmaster@eserver.org (Geoffrey Sauer) http://tc.eserver.org/images/newlogo.gif http://tc.eserver.org/dir/Bloch,_Peggy,_Phyllis_Levy,_Kimberly_A._Parris_and_Gayle_Picken http://tc.eserver.org/24890.html http://tc.eserver.org/24890.html The redesign of the Microsoft Windows operating system along with a shrinking page count and Help file-size allocation, presented Windows User Education with a unique opportunity. We not only redesigned our entire documentation model, we also changed and improved our authoring tools. And, along the way, we changed how we did our work.