http://tc.eserver.org/authors/Bleiel,_Nicky_and_Tom_H._Johnson A bibliography of works by Bleiel, Nicky and Tom H. Johnson in the field of technical communication. en-us Copyright (c) 2005-08 by the EServer. All rights reserved. tclib-editorial@eserver.org (TC Library Editorial Board) webmaster@eserver.org (Geoffrey Sauer) http://tc.eserver.org/images/newlogo.gif http://tc.eserver.org/dir/Bleiel,_Nicky_and_Tom_H._Johnson http://tc.eserver.org/31893.html http://tc.eserver.org/31893.html In this podcast, Nicky Bleiel says we should talk to as many users as we can — conducting on-site visits, sending surveys, gathering information from Marketing, Support, and other departments — so we can have a better understanding of our users’ needs and the formats and mediums that will work best for them. After completing this audience and needs analysis, we can then go out and create the deliverables that will best serve our users.