A directory of resources inthe field of technical communication.

Bleiel, Nicky

15 found.

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1.
#39115

An Interview with John Carroll

Interview with John Carroll, best‑known among technical communicators as “The Father of Minimalism,” a title he earned as a result of his popular book, The Nurnberg Funnel.

Bleiel, Nicky. Society for Technical Communication (2015). Articles>User Centered Design>Human Computer Interaction>Minimalism

2.
#35338

Analyzing Your Deliverables: Developing the Optimal Documentation Library

Web 2.0 includes: wikis, podcasts, blogs, widgets/gadgets, social networks … and combinations of all the above. Not everyone contributes equally – Creators (18%), Critics (25%), Spectators (48%). But all are important.

Bleiel, Nicky. SlideShare (2007). Presentations>Content Management>Documentation>Help

3.
#31893

Analyzing Your Users and Needs Before Creating the Help Deliverables; Interview with Nicky Bleiel

In this podcast, Nicky Bleiel says we should talk to as many users as we can — conducting on-site visits, sending surveys, gathering information from Marketing, Support, and other departments — so we can have a better understanding of our users’ needs and the formats and mediums that will work best for them. After completing this audience and needs analysis, we can then go out and create the deliverables that will best serve our users.

Bleiel, Nicky and Tom H. Johnson. Tech Writer Voices (2008). Articles>Interviews>Documentation>User Centered Design

4.
#39114

Badass—An Interview with Kathy Sierra

Kathy Sierra is the author of many successful books, including the award winning Head First series with Bert Bates. She’s an in-demand conference speaker, trainer, programmer, and the founder of the online community JavaRanch. In this interview, she and Nicky Bleiel discuss her new book, Badass: Making Users Awesome.

Bleiel, Nicky. Society for Technical Communication (2015). Articles>User Experience>Information Design>Cognitive Psychology

5.
#33641

Convergence Technical Communication: Strategies for Incorporating Web 2.0

"Convergence Technical Communication" (CTC) is technical communication that provides information in several forms, including Web 2.0 delivery mechanisms, to improve the user experience. Most of the content is generated by technical communicators; a portion by users. Web 2.0 makes it possible to create additional deliverables that enhance the user experience several different ways. First, it engages the different learning styles of our audience. Second, it improves user satisfaction with your product by creating communities of practice that allow users to participate in the conversation. Finally, any feedback and suggestions obtained can be used to improve the core deliverable set.

Bleiel, Nicky. Content Wrangler, The (2009). Articles>TC>Content Management>Social Networking

6.
#39071

The Essentials: Handy Editing Resources   (members only)

This edition of The Essentials features some of my favorite editing resources. I’ve amassed and updated this list over the years; I believe one of the first versions was shared in my “Cool Tools for Tech Writers” talk at the 2007 STC Summit in Minneapolis. Now I use it in my tech writing classes. This isn’t the entire list—and I’m sure you have a few favorites of your own that aren’t here—but I think you’ll find something useful to add to your toolkit. Please add your own favorites to the list at Intercom Online (http://intercom.stc.org/).

Bleiel, Nicky. Society for Technical Communication (2012). Articles>Editing>Tools

7.
#39073

The Essentials: Online Help Outputs   (members only)

This quick reference outlines the most common online Help outputs for software documentation. Online Help in a software application is customarily a complete reference that has a table of contents, and is searchable and indexed. (Help for mobile applications is the exception.) Online Help should also be context-sensitive (dialog boxes/screens include help buttons or icons that open the appropriate Help topic) within the software application if possible.

Bleiel, Nicky. Society for Technical Communication (2011). Articles>TC>Help>Online

8.
#39067

The Essentials: Responsive Design   (members only)

Responsive design makes it possible for our content to adapt to any device. This means that technical communicators no longer need to spend time designing and creating deliverables for different devices, we can instead focus on developing and delivering high-quality content. Responsive design gives us the opportunity to create once and deliver to thousands of devices: new ones, older ones, and ones that don’t even exist yet.

Bleiel, Nicky. Society for Technical Communication (2014). Articles>TC>User Interface>Help

9.
#39072

The Essentials: Technical Communication’s Value Proposition   (members only)

STC defines technical communicator to the Bureau of Labor Statistics as follows: “Develop and design instructional and informational tools needed to assure safe, appropri­ate and effective use of science and technology, intellectual property, and manufactured products and services. Combine multi-media knowledge and strong communication skills with tech­nical expertise to educate across the en­tire spectrum of users’ abilities, techni­cal experience, and visual and auditory capabilities.” Technical communicators increase the corporate bottom line by increasing sales, streamlining processes, and reducing costs in a variety of ways.

Bleiel, Nicky. Intercom (2012). Articles>TC>Business Case

10.
#39070

Evaluating Software Documentation Projects Quickly

Often when we start a new job, or are dropped into an existing software documentation project at our current job, getting up to speed is overwhelming. This article suggests steps to quickly assess the situation, develop a plan, and begin writing.

Bleiel, Nicky. TCWorld (2010). Articles>Documentation>Assessment>Software

11.
#39069

The History and Future of Embedded User Assistance

Embedded User Assistance (UA) has always been considered a "Holy Grail" in software user assistance because it improves usability. Its immediacy makes embedded UA more relevant than ever: a new generation of software users want their answers quickly – and embedded UA fulfills this need.

Bleiel, Nicky and Tony Self. TCWorld (2010). Articles>TC>Help

12.
#35635

Improving Software Usability Through Embedded User Assistance

Integrating user assistance into the software interface is one of the best ways to increase the usability of your software application and thus make your customers more satisfied and successful. However, embedded help has the reputation of being difficult to develop and execute. Let’s take a look at a solution that makes it possible to quickly include an embedded, dynamic help pane in a software interface.

Bleiel, Nicky. TC World (2009). Articles>Usability>Software>Help

13.
#39116

Interview with Nancy Duarte

Presentations are the lingua franca of business and those who master communicating with them rise faster than their peers, reach more customers than their competitors, and turn causes into a groundswell. In this interview, Nancy Duarte, best-selling author and CEO of Duarte, Inc., discusses her book "Resonate: Presenting Visual Stories That Transform Audiences," and other topics. Her groundbreaking work details a new way of structuring a presentation and connecting with an audience, helping the presenter create a human connection.

Bleiel, Nicky. Society for Technical Communication (2015). Articles>Presentations>Business Communication>Audience Analysis

14.
#39117

Interview with Nancy Duarte

Presentations are the lingua franca of business and those who master communicating with them rise faster than their peers, reach more customers than their competitors, and turn causes into a groundswell. In this interview, Nancy Duarte, best-selling author and CEO of Duarte, Inc., discusses her book "Resonate: Presenting Visual Stories That Transform Audiences," and other topics. Her groundbreaking work details a new way of structuring a presentation and connecting with an audience, helping the presenter create a human connection.

Bleiel, Nicky. Society for Technical Communication (2015). Articles>Presentations>Business Communication>Audience Analysis

15.
#39066

Making Content Flexible with Responsive Design

Technical communicators strive to provide high-quality content to users when and where they need it. With responsive design it is now possible to create content that automatically adjusts to the device.

Bleiel, Nicky. TCWorld (2014). Articles>TC>User Interface>Help

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