Usability Is Next to Profitability

Throughout Corporate America, chief information officers have tightened their budgets. No pennies can be wasted -- especially on software that requires lengthy and expensive training to use. Nor is the only goal of usability testing to help customers save money. Software suppliers are benefiting, too, because by paying more attention to usability, they often catch mistakes that otherwise would make it into the final product. Two decades after Apple Computer revolutionized PC software with its intuitive, easy-to-use designs, dozens of top tech companies are finally getting serious about usability.

Black, Jane. BusinessWeek (2002). Articles>Usability>Assessment