Learning by Teaching  

Bist argues that the best way for technical communicators to deepen their knowledge of their companyís product information is to teach it. Using examples from his own experience, he suggests how to prepare and teach a course on any professional subject.

Bist, Gary. Intercom (2000). Careers>Education

Learning from Customers  

Illustrates how technical writers can track customer complaints and use the information to improve the usability of products and documentation.

Bist, Gary. Intercom (2002). Design>Usability>Assessment