Designing for Quality: Visual Devices for Behemoth Systems  

Two of the panelists present visual devices they have used with large, multifunction systems. These devices are effective in presenting information about large systems to users performing diverse tasks and having different levels of experience, and are powerful tools to help writers or developers learn the system. The third panelist shows how these tools are effective in designing for fitness for use—whether you are maintaining legacy software or designing new products.

Bibus, Connie M. 'C.J.', Jennifer Bown and William D. Gearhart. STC Proceedings (1995). Articles>User Centered Design>Visual

Setting Standards for Documentation Quality  

Managing for quality requires effective, enforced standards. Effective standards make it possible for everyone on the information team to be responsible for quality – for what J.M. Juran has called 'fitness for use.' This paper examines why standards improve quality and what actions are necessary to manage for quality by creating and using effective standards.

Bibus, Connie M. 'C.J.' and Jennifer Bown. STC Proceedings (1995). Articles>Documentation>Standards