Using Standards to Build Quality into Online Help  

The panelists present two cases of development of standards for online Help: one for mainframe database applications developed in ISPF and the other for technical engineering applications developed in Windows. The panelists focus on common principles to follow to make online Help 'fit for use,' and they show examples from the Help systems and from the two standards manuals.

Bibus, Connie M. 'C.J.', Kristy J. Dale, Donna M. Marcotte, Joyce B. Davis and Monica Hoganson. STC Proceedings (1996). Articles>Documentation>Online>Help