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	<title>Bergman, Eric</title>	<link>http://tc.eserver.org/authors/Bergman,_Eric</link>
	<description>A bibliography of works by Bergman, Eric in the field of technical communication.</description>
	<language>en-us</language>
	<copyright>Copyright (c) 2005-10 by the EServer. All rights reserved.</copyright>
	<managingEditor>tclib-editorial@eserver.org (TC Library Editorial Board)</managingEditor>
	<webMaster>webmaster@eserver.org (Geoffrey Sauer)</webMaster>
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		<title>Bergman, Eric</title>
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		<title>Teaching Spokespeople to Manage Risk</title>
		<link>http://tc.eserver.org/35724.html</link>
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		<description>There is a significant risk of being quoted out of context during media interviews. This risk can fall anywhere along a spectrum that ranges from mild to severe. Mild risk occurs when the information included in a media story appears to be less than accurate. If you’ve ever heard a spokesperson complain that reporters never get it right, you’ve probably witnessed this type of risk firsthand. Severe risk occurs when a portion of what the spokesperson says is twisted or turned, then included in a story to deliberately fan the flames of a smoldering fire. If this occurs, an organization may need to exercise damage control, and there may be significant risk to its reputation.</description>
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		<title>Mirror, Mirror</title>
		<link>http://tc.eserver.org/31290.html</link>
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		<description>A few months ago, I read with interest an article that indicated that executives are influenced more by the court of public opinion as a catalyst for making positive behavior changes than they are by even a court of law.&#xD;&#xD;So what contribution do we make to this discussion, as public relations and media relations practitioners? Do we shove our heads in the sand and say, &quot;It&apos;s not up to us to influence the ethical behavior of our internal and external clients&quot;?</description>
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