Outsorcery: How to Create Phenomenal Outsourcing Relationships  

This paper presents strategies for technical communication managers who may be disenchanted with past outsourcing experiences or uncertain about how to make outsourcing relationships work. Research shows that if expectations are not set up front with the service provider or if the manager's in-house team feels threatened, the relationship is likely to fail. In this paper, I focus on reasons for outsourcing, which technical communication tasks to outsource, what to consider when choosing a service provider, and ways to prepare for and support an outsourcing relationship so that it results in a phenomenal--rather than a nightmarish--experience.

Bennett, Anne H. STC Proceedings (2004). Careers>Management>Outsourcing

Using Lotus Notes as a CBT Tool  

This paper focuses on the issues involved in using Lotus Notes to deliver basic computer-based training (CBT). Specifically, I explore how information designers can use Lotus Notes functionality in a creative way to build courses that meet traditional computer-based training design requirements such as immediate feedback, tracking capability, and interactivity. Finally, I discuss some of the limitations in choosing Lotus Notes over more traditional delivery methods.

Bennett, Anne H. STC Proceedings (2000). Presentations>Software