Contextual Inquiry: Listening and Questioning to Improve Information Design  

Contextual Inquiry is a field research technique that focuses on interviewing users in their own context as they do actual work. As a basis for effective design, Contextual Inquiry can contribute to the requirements and structure of systems and information. This half-day workshop presents a practical introduction to Contextual Inquiry as a step in designing information that supports and extends users' work.

Beabes, Minette A., Mary E. Raven, and Karen Holtzblatt. STC Proceedings (1993). Articles>Information Design>Methods>Contextual Inquiry