Measuring the Success Of a Classification System

When working with government and large private organizations on complex information systems, project managers and business representatives often demand early-stage validation that the proposed classification system provides the user-friendly solution they are charged with delivering. They also require this validation in a format that will be engaging for senior business stakeholders.

Barker, Iain. Boxes and Arrows (2007). Articles>Information Design>Taxonomy>User Centered Design

Full Site Redesign? Start by Addressing the Home Page

When an intranet isn’t working effectively, many organisations attempt to tackle the problem with a full-scale redesign of the site or the implementation of a content management system. But these major projects can create as many issues as they resolve.

Barker, Iain. Step Two (2006). Articles>Web Design>Redesign>Intranets

Quantitatively Test the Effectiveness of Your Home Page

Staff should be able to confidently, quickly and accurately step from the home page of the intranet towards the information they require. If staff can’t achieve this without resorting to search, the home page needs to be redesigned. This article explains a quick and effective technique for assessing whether your home page is an effective gateway to site content.

Barker, Iain. Step Two (2006). Articles>Web Design>Usability>Assessment

Helping People Find the Content They Want

Enabling people to find the specific information they require amongst the hundreds and thousands of other pieces of content available on a site can be a difficult task.

Barker, Iain. Step Two (2005). Articles>Web Design>Information Design