Creating Easy-To-Use Documentation for Paper, Online and Multimedia  

The term 'easy to use' is typically used in connection with the user interface of software applications. However, the term can also be used to describe documentation, referring to techniques of organization, layout, or design that make information both easy to understand and easy to find. As the technology associated with documentation moves toward online and multimedia documentation, the concept of ease of use becomes even more important and relevant. In this paper, we address some of the differences between paper and online documentation that impact the development of easy-to-use online documentation, and outline some of the high-level, emerging issues to be aware of in the development of multimedia documentation.

Baldasare, John, Marie T, Dumbra and Barbara C. Trevaskis. STC Proceedings (1994). Articles>Documentation>Usability