The Evolution of Knowledge Management within NCR Corporation  

As information is requested and accessed more and more frequently, we search for better/quicker ways to share knowledge; particularly within the corporate Information Technology environment. One new initiative which is beginning to receive a lot of attention at NCR Corporation is Knowledge Management. This paper will examine Knowledge Management as an internal business process for information management, specifically for capturing best practices within the Information Technology division, from a process improvement approach. This paper is geared toward technical communicators with little or no experience in Knowledge Management as a business process.

Babilon, Maria Guiao and Mary Ann Kabel. STC Proceedings (1999). Articles>Knowledge Management