Using Databases to Manage Online Documentation  

Our methodology for knowledge base authoring guides you through step-by-step examples of how to create and maintain knowledge bases in a database. The methodology allows your team to develop simple solutions for information requests as well as sophisticated diagnostic trees for troubleshooting. With the information stored in a database, you are able to easily access the information and use it for a variety of projects.

Attubato, Karen M. STC Proceedings (1999). Presentations>Documentation>Management