Quality Basics: What You Need to Know to Get Started  

Quality can be an intimidating topic for many technical communicators. Quality is rarely covered in technical communication courses. Most technical communicators do not have access to a Quality guru to help them understand the concepts and available options. Because of this, many technical communicators avoid using Quality concepts that could help improve their documents.

Atkinson, Jennifer M., Donald S. Lenk, Amy Perry, Ralph E. Robinson and Roberta A. Rupel. STC Proceedings (2001). Presentations>TC>Assessment