http://tc.eserver.org/authors/Arms,_William_Y A bibliography of works by Arms, William Y in the field of technical communication. en-us Copyright (c) 2005-08 by the EServer. All rights reserved. tclib-editorial@eserver.org (TC Library Editorial Board) webmaster@eserver.org (Geoffrey Sauer) http://tc.eserver.org/images/newlogo.gif http://tc.eserver.org/dir/Arms,_William_Y http://tc.eserver.org/30744.html http://tc.eserver.org/30744.html As scholars and researchers, we are often called upon to separate the high-quality materials from the bad. What are the methods by which quality control is established and what are the indicators that allow a user to recognize the good materials?