Online Documentation and Local Area Networks  

The world of policies and procedures has grown with technology. The trend is now to move documentation from paper to electronic media. Most companies are taking advantage of this technology andpublishing their policies and procedures on their own intranet or Local Area Network. There are things to consider before choosing a product and making this drastic change. These are: Product Functionality, ReadabilityNiewability, File Portability, and Cost. Each company’s documentation requirements and busmess strategies will ultimately determine which online documentation product to choose.

Anderson, Michelle E. STC Proceedings (1997). Articles>Documentation>Policies and Procedures

Providing On-line Documentation to the Non-Networked Enterprise  

We have all heard the terms, ‘telecommuting,’ ‘groupware,’ and intra- or internet at one time or another. However, the best designed information retrieval system is useless if you cannot get on-line to use it. Most companies are taking advantage of technology, and publishing their policies and procedures on their own intranet or Local Area Network. Unfortunately, some organizations with field offices, off-site agents or consultants, even executives on travel are not always ‘plugged-in’ to this information. There is a way to make dynamic information available to enterprises without internet accessibility or LAN/WAN connections. What follows is one solution to the quest for getting ‘plugged in’ and taking advantage of dynamic data exchange.

Anderson, Michelle E. STC Proceedings (1998). Articles>Documentation>Online>Help