http://tc.eserver.org/authors/Anderson,_Gretchen A bibliography of works by Anderson, Gretchen in the field of technical communication. en-us Copyright (c) 2005-08 by the EServer. All rights reserved. tclib-editorial@eserver.org (TC Library Editorial Board) webmaster@eserver.org (Geoffrey Sauer) http://tc.eserver.org/images/newlogo.gif http://tc.eserver.org/dir/Anderson,_Gretchen http://tc.eserver.org/27181.html http://tc.eserver.org/27181.html 设计或者重新设计一种产品经常会感觉像是一种冒险的建议，尤其是在现在的商业氛围中。负责产品规划和销售的人需要可靠的、量化的数据，来确定整体和阶段性的成功。 http://tc.eserver.org/26247.html http://tc.eserver.org/26247.html Designing or redesigning a product often feels like a risky proposition, especially in today's business climate. http://tc.eserver.org/23993.html http://tc.eserver.org/23993.html By anticipating failures, and designing backup plans, you can minimize the impact of unexpected problems on the user. http://tc.eserver.org/23995.html http://tc.eserver.org/23995.html By focusing on how a product performs in the lab without broader knowledge of the user's environment and goals, measurement alone may be misleading. To get the most value and meaning out of user feedback it is important to choose the appropriate method for conducting and analyzing user research.