掌握用户研究

设计或者重新设计一种产品经常会感觉像是一种冒险的建议，尤其是在现在的商业氛围中。负责产品规划和销售的人需要可靠的、量化的数据，来确定整体和阶段性的成功。

Anderson, Gretchen. uiGarden (2005). (Chinese) Articles>Usability>Research

Always Have a Backup Plan

By anticipating failures, and designing backup plans, you can minimize the impact of unexpected problems on the user.

Anderson, Gretchen. Cooper Interaction Design (2001). Design>Project Management>Planning

Making Use of User Research

Designing or redesigning a product often feels like a risky proposition, especially in today's business climate.

Anderson, Gretchen. uiGarden (2005). Articles>Usability>Research

Making Use of User Research

By focusing on how a product performs in the lab without broader knowledge of the user's environment and goals, measurement alone may be misleading. To get the most value and meaning out of user feedback it is important to choose the appropriate method for conducting and analyzing user research.

Anderson, Gretchen. Cooper Interaction Design (2001). Articles>Usability>User Centered Design