http://tc.eserver.org/authors/Alexander,_Bruce A bibliography of works by Alexander, Bruce in the field of technical communication. en-us Copyright (c) 2005-08 by the EServer. All rights reserved. tclib-editorial@eserver.org (TC Library Editorial Board) webmaster@eserver.org (Geoffrey Sauer) http://tc.eserver.org/images/newlogo.gif http://tc.eserver.org/dir/Alexander,_Bruce http://tc.eserver.org/26214.html http://tc.eserver.org/26214.html Marketing documentation entices clients to buy your products. Technical documentation tells clients how to use your products. http://tc.eserver.org/20330.html http://tc.eserver.org/20330.html This presentation will describe an area of documentation that is often overlooked--that which covers the process between the customer purchasing a computer system or upgraded software and the customer becoming productive using that system or software. This information includes all that needs to be planned and accomplished to get new software up, running, and integrated with existing software. Unisys Corporation fills this gap with what we call 'Release Documentation.' This presentation describes the who, what, where, when, and how of that process. http://tc.eserver.org/19853.html http://tc.eserver.org/19853.html The Unisys Product Information department includes a diverse staff of writers, editors, graphic artists, online media developers, and engineers. This large and eclectic staff performs a variety of jobs and must interact through multiple sites across the U.S. In November of 1996, the PI intranet web site first went live. By November of 1998 it was obvious to those responsible for maintaining the site that a 'refresh' or redesign of the page was necessary. A project team was formed in January 1999 to accomplish this task with at least one representative from each site. This case study will show what was accomplished, how it was done, and what was learned during the project.