From Purchase to Productivity: Bridging the Documentation Gap  

Marketing documentation entices clients to buy your products. Technical documentation tells clients how to use your products.

Alexander, Bruce, Avis French and Elaine Randolph. STC Orange County (1998). Presentations>Documentation

From Purchase to Productivity: Bridging the Documentation Gap  

This presentation will describe an area of documentation that is often overlooked--that which covers the process between the customer purchasing a computer system or upgraded software and the customer becoming productive using that system or software. This information includes all that needs to be planned and accomplished to get new software up, running, and integrated with existing software. Unisys Corporation fills this gap with what we call 'Release Documentation.' This presentation describes the who, what, where, when, and how of that process.

Alexander, Bruce, Avis French and Elaine Randolph. STC Proceedings (1998). Articles>Documentation>User Centered Design