Organizational Memory Bibliography  

Information technology has enabled organizations to generate and retain mountains of information. Unfortunately, many organizations suffer from 'infoglut.' They have the information they need, but they don't know they have it. Or, knowing they have it, they can't find it. We would like to find ways that information technology can support business processes, but to do this we need to understand how and where information might be of use within organizations.

Ackerman, Mark. University of Michigan (2002). Resources>Bibliographies>Collaboration