Added by Geoff Sauer on Jul 21, 2010.
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The Principle of Least Astonishment, in shorthand, encompasses what we, as designers, must achieve to ensure consistency in our designs. Consistency is a fundamental design principle for usable user interfaces. But the thing that astonishes me is that it’s actually necessary to explain this principle. Surprise implies the unexpected. Of course, users want the response to a given action to be what they expect; otherwise, they would have done something else. In user interactions, the unexpected is pretty much the same as the unwanted. Surprise usually implies something bad rather than something positive—unless users already have such dismally low expectations of their software that they might think, Wow! It worked. I’m so astonished.
 
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Making It as a Lone Writer: EServer Technical Communication Library
Added by Geoff Sauer on Jul 19, 2010.
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Lone writers have their work cut out for them. But the lack of processes and resources also gives them flexibility and freedom to work towards improving both, the documentation and their situation.
 
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