How To Respond Effectively To Design Criticism
http://www.smashingmagazine.com/2009/10/01/how-to-respond-effectively-to-design-criticism/

Follett, Andrew
Smashing
2009

Abstract:

Unfortunately, not many people enjoy criticism. In fact, many have developed a thick skin and take pride in their ability to brush it off and move on. However, despite its negative connotation, criticism often presents an excellent opportunity to grow as a designer. Before you can respond effectively, you need to understand what those opportunities are.