Minimizing Complexity In User Interfaces
http://www.smashingmagazine.com/2009/10/07/minimizing-complexity-in-user-interfaces/

Tate, Tyler
Smashing
2009

Abstract:

Clean. Easy to use. User-friendly. Intuitive. This mantra is proclaimed by many but often gets lost in translation. The culprit: complexity. How one deals with complexity can make or break an application. A complex interface can disorient the user in a mild case and completely alienate them in an extreme case. But if you take measures first to reduce actual complexity and then to minimize perceived complexity, the user will be rewarded with a gratifying experience.