The Long Road to Embrace Domestic Multilingualism
http://www.globalwatchtower.com/2009/10/27/national_grid/

Kelly, Nataly
Global Watchtower
2009

Abstract:

People often ask us which commercial market is the most advanced when it comes to viewing linguistic diversity as a boon instead of a bane. Language service providers (LSPs) in other countries often point to the United States, which in 2010 will support an estimated market of US$765 million for telephone interpreting services, largely generated from organizations that sell goods and services to its multicultural residents. However, is the U.S. market truly 'mature' when it comes to embracing multilingualism? Not by a long shot.