Dumping the Manual
http://www.onemanwrites.co.uk/2009/10/20/dumping-the-manual/

McLean, Gordon
One Man Writes
2009

Abstract:

I honestly can't remember the last time I picked up a user manual, an honest-to-god paper book of technical documentation. Actually that's a lie, it was just last week when i was tidying up. I picked up several user manuals and moved them to a lower shelf on my bookcase. So why do we still maintain a traditional view of how information should be provided?