Form and Function, Revisited
http://www.dmncommunications.com/weblog/?p=1493

Nesbitt, Scott
DMN Communications
2009

Abstract:

While I'm a firm believer in the primacy of content over appearance, aesthetics are definitely a part of drawing people into documentation and engaging them. There's nothing wrong with making online assistance or a printed manual attractive. It doesn't need to be a beautifully-designed work of art, but it should be something a little more than blocks of black text on a white page.