Getting to No
http://www.alistapart.com/articles/getting-to-no/

Hoy, Greg
List Apart, A
2009

Abstract:

A bad client relationship is like a bad marriage without the benefits. To avoid such relationships, or to fix the one you're in, learn the five classic signs of trouble. Recognizing the never-ending contract revisionist, the giant project team, the vanishing boss and other warning signs can help you run successful, angst-free projects.