Understanding the Organizational Context to Develop Valuable Policies & Procedures
http://www.urgoconsulting.com/enewsletter/2009_Q2/understanding.php

Urgo, Raymond E.
Policies and Procedures Authority, The
2009

Abstract:

As a policies and procedures (P&P) practitioner, do you delve into P&P content development projects without a clear understanding of the organizational context? Astute P&P practitioners add more than documentation skills to assignments--they apply an understanding of the organizational context from three perspectives.