What do the Users Really Want?
http://www.onemanwrites.co.uk/2009/10/05/what-do-the-users-really-want/

McLean, Gordon
One Man Writes
2009

Abstract:

I have no idea what our users want. I do know they want information, and I know they want that information to be kept up to date as our product evolves and as far as those basic needs are concerned, I’m happy that we are meeting them. Beyond that I admit I’m not really that sure.