Reducing Employee Reading Time to Follow Policies & Procedures
http://www.urgoconsulting.com/enewsletter/2009_Q1/reducingtime.php

Urgo, Raymond E.
The Policies & Procedures Authority
2009

Abstract:

How can we reduce the amount of time needed for employees to read instructions, so they can easily follow procedures? Is there a way to layout the procedure and the supplementary information so it is not intertwined?