Using Research: Supporting Organizational Change and Improvement
http://dx.doi.org/10.1177/0266382109104412
  access restricted (by the publisher) to members/subscribers/customers only
  peer-reviewed

Wheeler, Stephanie
Business Information Review
2009

Abstract:

Explores the importance of organizational research as a tool to support business change and improvement. Describes a tried and tested research methodology that has been used within public and private sector organizations and can be easily adapted by in-house research and information services. Demonstrates how research can be used to evaluate the effectiveness of learning and development products and services. Includes a case study from a central government department that investigates the role of the line manager in learning.