Making the Complex Simple
http://dx.doi.org/10.1177/0266382108101304
  access restricted (by the publisher) to members/subscribers/customers only
  peer-reviewed

Caputo, Anne
Business Information Review
2009

Abstract:

In this article, the author considers the important trends that are reshaping the way information and knowledge workers consume and use information. She looks at the way in which the first generation of digital natives are approaching work activities in a different way from earlier generations, and exploiting the advances in technology across the spectrum to deal with the explosion in the volume of available information. She focuses on the way in which the combination of these factors emphasize the need for good quality, timely and relevant information, and how they affect the role of the information professional.