Use Cases for User Assistance Writers
http://www.uxmatters.com/mt/archives/2008/09/use-cases-for-user-assistance-writers.php

Hughes, Michael A.
UXmatters
2009

Abstract:

Perhaps the true measure of a good idea is its persistence, even though folks are slow to pick up on it. SGML is a good example. It seemed like a great idea, but for a long time, had trouble getting traction in the general tool space. Then it started showing up at technical communication conferences wearing a name badge that said, “Hi, my name is DITA,” and suddenly, it’s a hit!