Simplicity Trumps Complexity….Mostly!
http://notcolin.wordpress.com/2009/08/26/simplicity-trumps-complexity-mostly/

McAndrew, Colum
RoboColum(n), The
2009

Abstract:

One of the tips for creating a help project is to keeps things simple. This applies as much to the content as it does to the manner in which it is produced. The tool used to produce it has a big bearing on how simple the documentation process is of course but sometimes you just have to bend the rules.