Can You Design Your Way to a “No User Documentation” Approach?
http://www.cherryleaf.com/blog/2009/09/can-you-design-your-way-to-a-no-user-documentation-approach/

Pratt, Ellis
Cherryleaf
2009

Abstract:

For simple, commonly known actions in a closed environment, you probably can design your way to a “no user documentation” approach. Good design can also lead to less documentation. However, customers may expect to do more than that with a product and, in those situations, documentation can play a key role in meeting those expectations.