Engineering Software for Accessibility
http://download.microsoft.com/download/5/0/1/501FF941-E93D-423F-868B-C7BB2EC08C56/engineering_for_accessibility_eBook.doc

Grieves, Jason and Masahiko Kaneko
Microsoft
2009

Abstract:

If a majority of your users could benefit from your product being accessible, doesn’t it just make sense to build an accessible product? If you have decided to do so, you are sending a message to your customers that their needs matter. Populations in many countries are getting older. Civil rights for people with disabilities are gradually being extended to encompass digital inclusion. Governments are requiring procurement officials to purchase products that are the most accessible (mandated in the U.S. by Section 508 of the Rehabilitation Act). For technology producers, creating accessible products is just the right thing to do, and it makes good business sense.