Use of Uncertainty Reduction and Narrative Paradigm Theories in Management Consulting and Teaching: Lessons Learned
http://dx.doi.org/10.1177/1080569909340627
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  peer-reviewed

Barker, Randolph T. and Kim Gower
Business Communication Quarterly
2009

Abstract:

Teaching business communication while performing professional business consulting is the perfect learning match. The bizarre but true stories from our consulting world provide excellent analogies for classroom learning, and feedback from students about the consulting experiences reaffirms the power of using stories for teaching. When discussing this article, we recognized that we used two distinct communication theories for consulting and then for relaying these experiences in teaching. First, we talked about the challenge of truly in-depth process consulting: determining with the client what they need, not simply what they want. This requires extensive uncertainty reduction theory--continuing to drill down until the true nature of the problem is revealed and further consulting can begin.