Dos and Don'ts for Designers Dealing with Business
http://www.core77.com/hack2work/2009/09/dos_and_donts_for_designers_de.asp

Walters, Helen
Core77
2009

Abstract:

Some clients genuinely don't and never will 'get it.' But think long and hard before laying the blame for a poorly executed project at the feet of the non-designer. A critical part of the designer's job is to explain why something has to be done a certain way. If you can't convince the client, who chooses to go another, disastrous route, that's not actually his or her fault. It's yours.