Effective UX in a Corporate Environment, Part I
http://new.uxmatters.com/mt/archives/2009/08/effective-ux-in-a-corporate-environment-part-i.php

Six, Janet M. and Chris Anthony
UXmatters
2009

Abstract:

To foster discussion about the issues companies face in trying to effectively integrate user experience into their current organizations and processes, we surveyed our panel of Ask UXmatters experts, asking them to give us their thoughts on these important issues.